Ductless Air Conditioning Tips - Sizing & Installation Information on Mr. Slim & M-Series AC Units

Tips for Sizing:
How do I size a ductless system? Where can I get more detail and specs for the equipment I am interested in? You sometimes recommend an estimate by a local contractor prior to purchase. Why? I've seen system sizing software on other sites for free. Why do you charge for yours?
Product Related:
How does Mr. Slim work? How does Mr. Slim ductless system differ from a window unit? Does Mr. Slim work independently of my ducted system? Why is Mr. Slim so popular worldwide? What is the history of split-ductless? Why should I consider buying Mr. Slim? How reliable is Mr. Slim? Can Mr. Slim air-condition my whole house? How efficient is Mr. Slim? What is a "hot spot" and "cold spot"? Does Mr. Slim filter and clean the air? Does Mr. Slim help take care of humidity in my home? How do the multi-systems work? How big is the indoor unit? How big is the outdoor unit? Does Mr. Slim provide heating and cooling? How does the remote controller work?
Installation & Application:
Why do you need a three-inch hole in the wall? What square footages will Mr. Slim cover? How is the Mr. Slim M-series system mounted? Can I mount the M-series indoor unit vertically? I have high ceilings. Will this effect Mr. Slim’s performance? What are the basic electrical requirements for Mr. Slim? Do you have a way to hide the refrigerant connection lines?
Warranty:
If my new system should stop working, whom should I contact? What happens if my new system does not work after installation? Does the warranty include labor? What if I need a warranty repair? What is fastest possible way for me to get a defective part replaced from AC Direct? I read that the warranty from Goodman is not valid for internet purchases. Is that true?
Shipping:
Do you notify me when my order ships? What are my responsibilities when I receive my order? Can I get the installation instructions in advance of my order delivery? Do I need to be home to receive my order? Will the carrier call me before delivering my order? How will my order arrive at my home? Will the freight carrier unload my order for me? When do you suggest that I include a liftgate with my order?
Ordering & Purchasing:
What is your Comfort Choice program? Is buying a furnace or air conditioner online risky? Can buying direct from AC Direct really save me money on my next heating/ cooling system? Why are your prices so much lower? How can I be sure I am ordering the right system? What options do you offer for placing my order? Will I receive a confirmation of my order? How do you send the order confirmation to me? How soon will I receive it? What forms of payment do you accept? Do you accept equipment returns? Can I pick up my order at your warehouse? Do I have to pay sales tax on my order? My contractor told that these prices are possible only by selling closeouts, discontinued and outdated equipment. Is that true? My contractor told me that our state does not allow me to purchase air conditioning and heating equipment without a license. Is this true?
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