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Order and Returns - AC Direct

Once we receive your order, it will be carefully prepared for shipping via common carrier.

Free Shipping

Free shipping only applies to orders that are accepted and retained by the customer. Orders that are returned or refused for reasons other than shipping damage are subject to round-trip shipping fees.

Shipping Policies

Due to the bulky nature of ductwork materials additional shipping charges will apply. Additional shipping fees apply to orders shipped to Alaska and Hawaii. AC Direct reserves the right to refuse shipping of certain items by themselves, due to their fragile nature, including but not limited to the following: evaporator coils, copper tubing and etc. Such fragile items, however, can be shipped with an HVAC system or system components such as a furnace or a condensing unit.

A common freight carrier will deliver your order to your home or office. These trucks are large and heavy and cannot be driven on residential driveways. The driver is responsible for delivering the freight to the tailgate of the freight truck. If you cannot or do not have anyone to assist with unloading, a lift gate truck can be requested for an additional charge to place the freight on the ground behind the freight truck. Once it is offloaded from the freight truck, you are responsible for moving the freight to its final location.

Items not in stock, or requiring special order will take a little longer.

Damage Claims

All orders are shipped fully insured as occasional damage can occur. Equipment orders shipped common carrier are F.O.B., Orlando, Fl or the originating shipping point as determined by AC Direct. You must carefully inspect your equipment at the time of delivery with the driver present, as the carriers will not accept damage or shortage claims without a notation on the delivery receipt that damage or a shortage exists at the time of delivery.

Once an order leaves our shipping dock it officially becomes the property of the consignee with all obligations attached. In no event shall AC Direct be responsible for damage incurred once the order leaves our facility. We will assist in the claims process for damage noted at the time of delivery providing the customer submits a copy of the noted freight bill with the delivering drivers' signature to AC Direct. In the case of severe damage noted at delivery, AC Direct will, at its sole discretion, file a claim with the carrier for the value of the damage or replace the damaged item.

All determinations of repair value by AC Direct shall be final unless additional information is supplied to us that was not previously submitted by the customer. Damage not noted by the consignee at the time of delivery will in no way alter any previous agreements between the customer and AC Direct, regardless of value. In the case of damage not noted at delivery, concealed or otherwise, our sole liability shall be to assist the customer in obtaining a claim form to be filed with carrier.

In the event that you receive your order with evident damage, immediately inspect it to determine if it is cosmetic or severe enough to affect the system performance. If the damage is only cosmetic in nature, you may accept the delivery and we will provide you with an estimate to repair the damage along with a carrier claim form for reimbursement. In the event that the damage is severe, simply refuse the damaged portion and we will immediately ship a replacement at no charge to you.

Claims for damage must be submitted in writing to either AC Direct or the delivering carrier within 10 calendar days from the date of delivery to be considered for reimbursement. Claims initiated after 10 days will not be considered or assisted by AC Direct.

Some states may incur sales tax added to the order total. Florida residents please add 7% sales tax.

In the event the Purchaser retains an attorney over a dispute, Purchaser shall pay all reasonable attorney’s fees and costs incurred by AC Direct. Point of venue for litigation purposes shall be Orange County, FL.

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